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  • Five Reasons to Use Customer Phone Surveys  By : Lory Sargu
    Consumers are the life line of any successful business and you can learn a great deal of information from them. If you want to find out how good or bad your business is call the customers and ask them. They will give you straight answers and you can modify your approach if there are areas where you are failing to meet their needs.
  • Small Business CRM - How It Will Benefit You?  By : smallbusiness-crm
    Find comprehensive information on benefits of small business crm and tips to find right crm for your small business
  • How to Choose Right CRM as Per Your Business Requirements  By : ramakrishna
    Find comprehensive information on selecting the crm (customer realtionship management) as per your business needs.
  • CRM Consultants Optimize Interaction with Clients  By : Marketing Department
    Microsoft CRM is a solution for customer relationship manager provided by Microsoft in order to meet the needs of creating a clear picture of customers, throughout the entire process of relating with them, from the first contact until the sales ...
  • Rural Michigan - Building a New Industry  By : crusecom
    In the past couple of years, an increasing number of State Agencies and financial firms have been re-addressing cost cutting solutions by sending customer service jobs to rural areas of the United States, where labor costs can be dramatically lower and where skilled labor forces are available.
  • Why CRM Projects Fail  By : Brian Drury
    This articles looks at some of the “human”, i.e. people-related factors that can cause a CRM project to fail. It then discusses why, for those businesses already utilising Microsoft® Outlook® for their day-to-day e-mail, diary and contact management, implementing an Outlook-based CRM system gives you the best chance of overcoming these issues and ensuring a successful CRM implementation.
  • Do Small Businesses Need Customer Relationship Management (CRM)?  By : Leonie Bruning
    How can Small Businesses beat the Big Companies? Using simple tools to organize customer information is essential. But you don't need to buy expensive and complicated CRM-software. You probably already have all it takes to beat the competition.
  • Business crm solutions  By : Hani Masgidi
    As a business man you would need to consider the following output from your business crm solutions in order to strength your customers’ relationships and loyalty
  • Mobile CRM - It's Here Now  By : Richard D S Hill
    Today’s workforce is truly mobile. Most of us now work at the office, from home and on the road. ‘On demand access’ to critical customer information from anywhere is becoming a ‘must have’ facility.

    Now customers demand CRM access using a remote desktop or laptop accessing data through the Internet or on a handheld device. Suppliers are expected to have all the information at their fingertips at the moment of interaction. The same insight into their business and affairs ar...
  • Avoiding CRM Failure  By : David Cowgill
    Customer relationship management (CRM) has consistently been perceived as a high-risk, high-reward application area within e-business.
  • Five Steps to a Successful CRM Implementation  By : David Cowgill
    Review a stack of business journals and three letters will likely pop up time and time again - CRM. The universal acronym for customer (or client) relationship management, CRM is seemingly the Holy Grail of today’s business manager.
  • Use Forums To Improve Customer Relationship Management  By :
    Forums are not only useful for sharing ideas and web-networking - they can also be used as part of your customer relationshiop management strategy. This first article covers the positive impact forums can have on your customer relationship management initiatives.
  • CRM On Budget: How To Develop and Stick To a Realistic Budget for CRM  By :
    It seems that having a project come in On-Budget is the holy-grail of project management, especially when it comes to CRM projects. With their 70% failure rate, CRM projects represent a significant risk to a small business' financial health and warrants more "measure twice, cut once" consideration before beginning.
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