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Lean Change: Applying Process Improvement to Change Management For companies to thrive in today’s world of continuous change they must be continuously changing. If so, then change becomes a process constantly at work - just like any other business process they practice. And process improvement techniques - like Lean Manufacture - can be used to get really good at it. A Heart-to-Heart Talk about Process and Change Management Both process management and change management are hot topics today, but there seems to be a good deal of confusion about their definitions and relationship. This article uses an analogy of heart surgery to explain how they need to be used together in order for organizations to deliver improved business results.